Report a Problem with Access to Library Resources

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You may encounter this error if you exceed download limits imposed by the library's licenses.

To solve this problem:

•  Wait 2 hours. Your proxy login should reset and restore access.

-OR-

•  Send us an email (estuff@library.csustan.edu) and we may be able to clear your login block more quickly.

For a small number of books, the Stanislaus State Library OneSearch indicates we have access to a book, but linking to the ProQuest Ebook Central displays  “Sorry, this book is not available.”

This is a known issue and these books are not available for viewing in the United States.  ProQuest and OneSearch (Ex Libris) is aware of the issue, but there is no estimated time for a fix.

In the meantime, a physical copy of such a book can be requested via Interlibrary Loan (linked at the top of a OneSearch screen).  Click on Interlibrary Loan and type in the desired book information. 

Various Internet companies including Cloudfare implemented stricter security policies in the summer of 2024.  This has resulted in you somtimes receiving "Verifying if you are human" messages  if you are trying to access library resources, especially off-campus.

While most of these access issues have been resolved, these messages are still occasionally encountered for some resources. If you encounter this "verifying if you are human" message:

1. Wait five minutes.
   • Sometimes your screen will resolve to the journal/database content after several minutes.
2. Close the browser and try again.
   • The system sometimes leaves a cookie which may help with smooth access during your next session.
   • If the "Verifying if you are human" message does not resolve to the site after five minutes, close your browser and try again.
   • Do not delete your cookies!
3. Try again later that day or the next day.
   • If the "Verifying if you are human" message again, try later that day or the next day.
   • Again, make sure you do not delete your cookies.
4. Contact the library for a PDF of a specific article.
   •  If you have a specific article you are unable to access, submit a request via Interlibrary Loan or use the Ask a Librarian service to request an article.