Interlibrary Loan - Frequenty Asked Questions (FAQ)

  • What is Interlibrary Loan (ILL)?

The ILL Department obtains materials not owned by our library (or available from CSU+) from an international partnership of libraries.

  • Who is eligible for ILL services?

Currently registered CSU Stanislaus students, faculty, and staff may use ILL services.

  • What types of material can be requested through ILL?

Materials available include books, journal and newspaper articles, theses, dissertations, government documents, reports, videos, DVD’s, and music scores.

  • What types of materials may NOT be requested through ILL?

Current textbooks are not eligible for Interlibrary Loan, but may be requested through CSU+.  If you are unable to purchase a required text, please speak to your instructor about the possibility of placing a copy on Reserve in the Library.

  • How do I submit an ILL request?

Interlibrary Loan has an online tracking system called "ILLiad."  You must register once, using your Campus ID number, current email login and password.  All communication regarding ILL requests will be sent to your campus email account (csustan.edu). To request materials use the online forms available on the Library Home page (library.csustan.edu). Click on “Interlibrary Loan” under “Services” and select the appropriate request form (Book or Article). NOTE: Use a book form to request everything except journal articles or book chapters. 

  • How much does it cost?

There is no charge for ILL services. All costs are absorbed by the library, except fines for overdue materials ($1.00 per day). Replacement costs may be charged for lost or damaged materials.

  • How long does it take to receive my books or articles?

The average time for a LOAN request to arrive is three to five working days. ARTICLES often arrive in one to three working days. Books shipped from out of state may take longer.

  • How will I be notified when my books or articles arrive?

Patrons will get an automatic email when books or articles arrive.

LOANS:  ILL materials are held at the Circulation Desk in Turlock or Library Access Center in Stockton.

ARTICLES:  Most copies of articles, chapters, etc. will be delivered electronically to your ILLiad account.     Otherwise they will be held for pick-up or mailed to your home address.

  • What is the loan period for ILL books or other materials?  Can they be renewed?

The loan period is determined by the lending library. The average loan is two to three weeks.

Renewals are at the discretion of the lending library and should be requested before the due date. Overdue items may not be renewed.  One renewal is allowed per item.  If an item is non-renewable, this is noted on the gold book band.   Renewals are requested online via the patron’s ILLiad account.  If a renewal is granted, you will receive an email notification with the new due date. If a renewal is denied, you will be notified by email that the item must be returned by the due date or within three days.

  • How will I know if my request can’t be supplied?

If Interlibrary Loan is unable to obtain the book or article requested, you will receive a cancellation notice via email, stating the reason. Reference librarians are available to assist in locating research materials.

  • What if I no longer need an item I requested?

Patrons should cancel items no longer needed via their ILLiad account.

  • I tried to logon to my ILLiad account, but it won’t accept my username or password.  What should I do?
  1. Be sure to enter only the first part of your campus e-mail address (up to the @ symbol).
  2. The password is your campus email password. It is case-sensitive and must be entered exactly the same as when you created your New User Account.
  3. If you are still unable to logon to your account, please contact the ILL Department (667-3236) or see a Reference Librarian for assistance.

 

Revised 9/2017/MH